A cloud phone system is a calling solution that uses VoIP (Voice over Internet Protocol) technology for communication. It’s hosted on a cloud PBX (Private Branch Exchange) rather than an in-house server with expensive hardware, which improves the channel’s security and makes it more affordable.
Cloud phone systems are comprehensive solutions for businesses that require extensive and reliable communication services. They are scalable and flexible, making them a better alternative to traditional phone systems. A cloud phone system also lets businesses control their inbound and outbound communication channels with minimal hardware upkeep and storage management.
Geekflare has compiled this list of the best cloud phone systems based on integrations, calling features, communication types, and call analytics.
- Freshcaller – Best with Freshdesk Integration
- Nextiva – Best for All-in-One Communications
- JustCall – Best for SMS and Global Calls
- Aircall – Best for Call Centers
- RingCentral – Best for Scalable Business Needs
- Vonage – Best for App Integrations
- CloudTalk – Best for Call Analytics
- 8×8 – Best for Unified Communications
- RingOver – Best to Manage Contact Center
- Zoom – Best for Small to Medium Business
- Grasshopper – Best for US and Canada Business
- Google Voice – Best for Affordable International Calling
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Video Conferencing
No
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IVR (Auto-Attendant)
Basic
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Integrations
30
Freshcaller is a cloud phone system that combines AI capabilities and advanced features like call segmentation and call analytics. The Freshworks ecosystem provides a powerful backing to this service and integrates well with other apps, such as Freshdesk. When you get a call, related information from these platforms is also displayed.
A standout feature of Freshcaller is call routing automation. You can select different routes for VIP phone calls to avoid IVR or delays. If an important client is trying to reach your helpline for a technical issue, you can set them to instantly connect to the responsible desk instead of making them wait in a queue.
Due to these features, Freshcaller is a viable option for teams that want a client-focused communication system. With unexpected overload, teams can temporarily add more manpower with a ‘day pass’. Read our Freshcaller review for more detailed information.
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Provides call metrics to track and analyze call performance.
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Offers routing automation for efficient call management.
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Enables call conferencing for group discussions.
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Generates custom reports for transparent data viewing.
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Implements smart escalations to ensure timely resolution of issues.
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Allows call barging for real-time call monitoring and intervention.
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Simple and easy setup process
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Offers a free plan for trials
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Compatible with various Freshworks customer service tools
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Business numbers and minutes need to be bought separately
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User interface is clunky
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Customer support response time is high
Freshcaller Pricing
Apart from a free plan, Freshcaller has 3 pricing plans.
| Plan | Pricing | Offerings |
|---|---|---|
| Growth | $15/agent/month | Everything in Free plan, plus Basic Call Queues, Voicemail, Call Recording, Parallel Calling |
| Pro | $39/agent/month | Everything in Growth plan, plus Call Barging, Holiday Routing, Advanced Call Metrics, Call Conferencing |
| Enterprise | $69/agent/month | Everything in Pro plan, plus Speech Enabled IVR, Abandoned Call Metrics, Service Level Monitoring |
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Video Conferencing
Yes
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IVR (Auto-Attendant)
Advanced
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Integrations
15
$20/user/month
Save up to 20% on Annual Plans
Nextiva is a leading cloud phone system that promises 99.999% uptime. It supports various communication tools as well as team collaboration within the platform.
The service has 8 POP (Points of Presence) around the map to provide uninterrupted communication. Even if one server goes down, your call is transferred to another server for stability. It uses ‘carrier-grade’ data centers, a statement backed up by the audio and video quality of the calls. The Acoustic Echo Cancellation feature further improves call quality by eliminating unnecessary echo.
You can also set up an IVR and, based on the selected options, direct the customers to the concerned representative. This ensures smooth communication for better client management and customer satisfaction.
To avoid security breaches, Nextiva has a Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) encryption. There are also frequent audits and monitoring for malicious activity.
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Provides a toll-free number to enhance customer accessibility.
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Offers free faxing for convenient document transmission.
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Includes 1500 toll-free minutes to support extensive call usage.
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Allows 45-minute video calls with a recording feature for important meetings.
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Enables number porting without any additional cost.
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Has a desktop app for easy access.
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Offers a mobile app (iOS and Android) for on-the-go connectivity.
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24/7 live support additional support options
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Offers unlimited video calls
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No additional cost for a business number or faxing
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Less scalable due to lack of management features
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Doesn’t support multi-factor authentication
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Doesn’t allow sending messages to numbers that aren’t saved
Nextiva Pricing
Nextiva has 4 pricing plans for small businesses.
| Plan | Pricing | Offerings |
|---|---|---|
| Digital | $20/user/month | Website Live Chat, Messaging Apps, Review Management, Digital Service Helpdesk, Social Media Channels |
| Core | $30/user/month | Everything in Digital, plus Business SMS, Video Meetings, Screenshare and file share |
| Engage | $40/user/month | Everything in Core, plus Toll-free number and minutes, Advanced Reporting, MS Teams Integration |
| Power Suite | $60/user/month | Everything in Engage, plus Advanced IVR, Intelligent Routing, Supervisor Dashboard, Unified Team Interface |
The platform also offers pricing plans for Enterprises: Essential, Professional, and Premium.
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Video Conferencing
No
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IVR (Auto-Attendant)
Basic
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Integrations
100
JustCall comes with AI-powered features and over 100 CRM integrations with productivity apps like Salesforce and Zoho. It presents all data types, including transcripts and customer demographics, in a central place for analysis and monitoring.
With AI, JustCall provides actionable insights by analyzing data, understanding your customers’ sentiments, and identifying their needs. It also trains your workforce to boost your productivity.
You can connect with your target audience on SMS, Whatsapp, and other supported platforms from a single dashboard. JustCall also provides support for admin work through automated insights directly in your inbox.
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Provides a free local number for local presence and accessibility.
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Offers call and SMS analytics to monitor and improve communication effectiveness.
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Generates AI-powered call transcripts and summaries for accurate record-keeping.
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Delivers team performance analytics to evaluate and enhance productivity.
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Allows intelligent routing to direct calls efficiently.
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Integrates with Salesforce to streamline customer relationship management.
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Includes a service-level agreement (SLA) to ensure reliable service and performance standards.
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Offers excellent customer support through chat and email
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The JustCall dialer interface design is convenient
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Call data up to 60 days can be exported easily
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No incoming call number recognition
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UI is simple but may seem outdated to some
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No option to transfer a call directly to voicemail
JustCall Pricing
JustCall has 4 major pricing plans.
| Plan | Pricing | Offerings |
|---|---|---|
| Essentials | $19/user/month | Free Calling Minutes and SMS, Productivity Tool Tntegrations, Free Local Number |
| Team | $29/user/month | Everything in Essentials, plus Team Performance Analytics, API and Webhook Access, IVR / Call menus |
| Pro | $49/user/month | Everything in Team, plus Bulk SMS Campaigns and Workflows, Roles and Permissions, Intelligent Routing |
| Business | Custom Pricing | Everything in Pro, plus unlimited calling and SMS, Single Sign-On, Dedicated Success Manager, Premium Support |
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Video Conferencing
No
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IVR (Auto-Attendant)
Advanced
-
Integrations
100
Aircall is one of the older players in the VoIP market. It’s best suited for small teams who want a no-frills communication platform. It has all essential features, such as unlimited domestic calling and texting, international calling (add-on in the basic plans), and third-party integrations with all major productivity tools.
The cloud telephony system is supported by 7 global data centers and promises high uptime. It relies on WebRTC security to protect calls. Amazon Web Services (AWS), which holds FedRAMP, PCI DSS, SOC2, and ISO 27001 certifications, is Aircall’s hosting partner.
Aircall lacks built-in features like fax and video conferencing. However, this is covered through integrated third-party apps.
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Provides 100 integrations and API access for connectivity with other tools.
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Allows unlimited calls within the US and Canada to support extensive communication.
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Supports SMS and MMS communication.
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Has a softphone for desktop, Android, and iOS to run calls from any device.
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Integrates with Salesforce to enhance CRM capabilities.
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Requires mandatory call tagging for better organization and tracking.
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Includes advanced analytics and call monitoring to optimize performance and quality control.
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Allows adding additional numbers for $6/month
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Provides business texting features
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Has over 100 app integrations
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Requires a minimum of 3 users to sign up for the service
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Doesn’t have video conferencing option
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Per-user cost is relatively higher than competitors
Aircall Pricing
Aircall has 3 pricing plans.
| Plan | Pricing | Offerings |
|---|---|---|
| Essentials | $30/license | Unlimited Simultaneous Outbound Calls, Call Recording Support, Softphone for Multiple Devices |
| Professional | $50/license | Everything in Essentials, plus Salesforce Integration, Mandatory Call Tagging, Advanced Analytics and Call Monitoring |
| Custom | Custom Pricing | Everything in Professional, plus Unlimited Calls Worldwide, Custom Onboarding, SLA, Access to API Developer Support |
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Video Conferencing
Yes
-
IVR (Auto-Attendant)
Advanced
-
Integrations
330
RingCentral is a cloud phone system that offers superior audio and video conferencing solutions. It’s a feature-rich tool that supports over 330 third-party integrations. The UI is easily navigable, call recording is available for all plans, and the security is top-notch with two-factor authentication.
One of RingCentral’s unique features is multilingual assistance. Companies can convey the same message in all operating countries without manual interference. It can handle a dozen (and more) calls at any given moment and place an outbound call simultaneously.
With the introduction of AI features like accurate transcription, translations, and intuitive search closed captions, RingCentral is a comprehensive solution for businesses. It also specializes in the education sector and has a separate plan to equip teachers, students, and administrators with the necessary tools for hybrid classroom learning.
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Provides unlimited domestic calling.
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Offers unlimited AI-powered video meetings with up to 100 participants for effective virtual phone collaboration.
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Includes adoption and usage analytics with 6 months of storage for tracking and improving utilization.
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Has an archiver for cloud storage backup to ensure data security and accessibility.
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Provides unlimited storage for files and recordings.
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Ensures high-quality, reliable audio and video calls, even on a mobile device
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Has over 330 integration possibilities for extra versatility
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Works for remote, hybrid, and on-premises communication
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Auto-renewal policy is inflexible
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Features like Internet faxing are not available without an upgrade
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Customer support is not responsive
RingCentral Pricing
RingCentral has 3 pricing plans.
| Plan | Pricing | Offerings |
|---|---|---|
| Core | $20/user/month | Visual Voicemail, Single Sign-On, SMS and MMS |
| Advanced | $25/user/month | Everything in Core, plus Auto Call Recording, Custom Roles and Permissions, 300 CRM Integrations |
| Ultra | $35/user/month | Everything in Advanced, plus Unlimited AI-Powered Video Meetings, Device Analytics and Alerts, Customizable Business Analytics |
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Video Conferencing
Yes
-
IVR (Auto-Attendant)
Basic
-
Integrations
20
Vonage started as a VoIP service for small companies and residential use and later became a leading commercial cloud telephony service provider. Its various features adjust as per your needs, providing scalability.
The service features automated attendants for efficient call management and HD voice quality for clear conversations. Its benefits include virtual receptionists, team messaging, and video conferencing capabilities.
Integrating Vonage into the management systems of industries like healthcare provides multiple advantages. Doctors can conduct remote consultations, patients can schedule appointments, and meetings can be reminded through IVR.
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Offers unlimited domestic calling.
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Provides unlimited video meetings for easy virtual collaboration.
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Supports Single Sign-On for simplified and secure access.
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Supports VoIP desk phones for flexible and reliable communication options.
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Enables on-demand call recording for accurate and convenient record-keeping.
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Has affordable pricing plans
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Smartphone app provides most of the desktop features
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Has high-grade voice quality
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Doesn’t have multi-factor authentication
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Has excessive add-on fees
Vonage Pricing
Vonage offers customized pricing plans based on business requirements.
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Video Conferencing
No
-
IVR (Auto-Attendant)
Advanced
-
Integrations
30
CloudTalk is a data-driven cloud phone system that heavily prioritizes customer experience. It offers a fully functional call center at an affordable price. The system is also easy to set up without any intervention. You can deploy it and complete the onboarding within a few hours.
The system leverages the power of AI to give you meaningful insights while the call is in progress so that you can track your performance and adjust accordingly. Features such as call notes help record every customer interaction you deem important, and the notes are organized automatically when you save them.
You can centralize your data and automate workflow with CloudTalk’s 30 integrations.
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Provides unlimited inbound and intracompany calls to support internal and external communication.
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Offers numbers in 160 countries for international calls.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Integrates with other systems and offers API access for seamless connectivity.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Implements IVR, skill-based routing, and AI smart queueing for efficient call management.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Enables live call monitoring and wallboards for real-time insights and supervision.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Requires mandatory call tagging for better organization and tracking.
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Provides 24/7 live human support
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Handles a high volume of calls without any hiccups
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Makes managing an off-shore support team very easy
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
The desktop app can be limiting to some
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Their live customer support is more inclined toward users with higher packages
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Integration process is lengthy
CloudTalk Pricing
CloudTalk offers 4 price plans.
| Plan | Pricing | Offerings |
|---|---|---|
| Starter | $25/user/month | Call Recording, International Numbers, Call Recording |
| Essential | $30/user/month | All Starter features, plus Unlimited Concurrent Calls, Workflow Automation, Advanced Real-Time Analytics with Unlimited History |
| Expert | $50/user/month | All Essential features, plus Mandatory Call Tagging, Single Sign-On (SSO), Live Call Monitoring and Wallboards |
| Custom | Custom Pricing | All Expert features, plus Unlimited Worldwide Call Packages, Custom Reporting, Enterprise-level Security, SLA, Developer Support |
-
Video Conferencing
Yes
-
IVR (Auto-Attendant)
Advanced
-
Integrations
50
8×8 provides various cloud-based services, including a cloud phone system. It has earned many accolades for its top-notch voice, text, and video communication services, including the Best Value Business Phone of 2021 by US News & World Report.
If you run an international retail business, you need different teams to handle logistics, customer support, and other tasks in the native language of the people you are dealing with. This cloud-based system will help you maintain a link with your team and the global clientele in a language they are comfortable with.
8×8 supports numerous integrations with other apps, such as HubSpot, Bullhorn, and Zoho, making it a comprehensive app for communication and collaboration.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Provides unlimited voice calling to 14 countries to support international communication.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Offers SMS, MMS, and team chat for versatile messaging and collaboration.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Enables Monitor, Whisper, and Barge features for effective call supervision.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Includes reporting, analytics, and CX journey mapping to optimize customer experiences.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Has speech and text analytics to gain insights and improve communication strategies.
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Allows 5000 people to participate in video conferences
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Helpful and supportive customer experience executives
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Provides a shortcut to initiate calls quickly
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Doesn’t provide toll-free numbers
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Has a steep learning curve, making it less ideal for beginners
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Pricing and setup suit enterprise-level companies rather than small businesses
8×8 Pricing
8×8 caters to different businesses through custom quotations based on requirements.
-
Video Conferencing
Yes
-
IVR (Auto-Attendant)
Basic
-
Integrations
90
Ringover is a VoIP service that eases communication and simplifies management for contact centers. A standout feature of the service is the admin control console. Owners and managers can assess the service call center performance via an intuitive dashboard. They can track parameters like call duration, queue time, and average wait time.
Ringover also allows monitoring of real-time calls, creating call campaigns, managing the IVR and autodialer, and tweaking other settings for better productivity. Moreover, it enables scheduling business calls and revisiting call notes to streamline the process. The huge library of features ensures you have all the tools to get actionable insights from the conversation.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Provides unlimited calls to 90 destinations to support global communication.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Offers call logs and recordings for call tracking and record-keeping.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Includes advanced analytics to gain deeper insights and improve performance.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Implements advanced IVR for efficient and automated call routing.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Enables local presence dialing to enhance caller identity and engagement.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Supports Single Sign-On for simplified and secure user access.
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Set up and activation process is quick
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Admin panel UI is friendly for beginners and novices
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Integrates with all popular third-party apps
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Call quality can be below expectations sometimes
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Integration to CRM is not the easiest
RingOver Pricing
RingOver has 3 pricing plans, as listed below:
| Plan | Pricing | Offerings |
|---|---|---|
| Smart | $21/user/month | Unlimited Calls to 90 Destinations, IVR and Call Forwarding, Click-to-Call |
| Business | $44/user/month | All Smart features, plus Local Number from 65 Countries, Advanced Analytics, Access to Webhooks |
| Advanced | $54/user/month | All Business features, plus Call Campaigns, Local Presence Dialing, Voicemail Drop |
-
Video Conferencing
Yes
-
IVR (Auto-Attendant)
Basic
-
Integrations
100
Zoom is one of the fastest-growing VoIP services; it has approximately 7 million users since its release in 2019. It provides a professional communication setup for businesses. You can chat, video conference, and call from a single communication point.
The service supports HD audio quality for clear calls and integrates with video conferencing and team chat. Additional features include advanced call routing, real-time analytics, and robust security with end-to-end encryption.
Zoom, at its entry-level plan, offers most features that other companies provide with an upgrade. To facilitate upgrades for smaller businesses, the plans are affordable.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Provides a single management portal for administration.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Supports multiple device use to ensure flexibility and accessibility.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Offers SMS and MMS support for versatility.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Provides a direct dial number for easy communication.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Offers domestic calling in the selected country to meet specific regional needs.
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Has a very low starting price
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Allows a smooth transition from phone call to video meeting
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Entry-level plan includes call center features at no added cost
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Has a limited number of CRM and helpdesk integrations
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Uses tiered customer support that requires upgrades to talk to a person
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Outbound call features are not available
Zoom Pricing
Zoom has 4 pricing plans:
| Plan | Pricing | Offerings |
|---|---|---|
| US & Canada Metered | $10/month/license | Domestic US & CA Calling, One Management Portal, SMS & MMS |
| US & Canada Unlimited | $15/month/license | US & Canada Numbers, Multiple Device Support, SMS & MMS |
| Pro Plus | $21.99/month/user | Zoom Phone US & CA Unlimited, Zoom Workplace Pro |
| Business Plus | $26.99/month/user | Zoom Phone US & CA Unlimited, Zoom Workplace Business, Visitor Management |
-
Video Conferencing
No
-
IVR (Auto-Attendant)
Basic
-
Integrations
Grasshopper provides a functional communication platform using your existing service provider. You can make and receive calls using cellular, VoIP, and Wi-Fi. The setup is simple: you choose a toll-free or vanity number and set up the extensions.
Sole proprietors or small businesses need a basic but professional setup; exactly what Grasshopper provides. This VoIP provider offers a simple cloud solution that focuses on basic calling services, which is why it lacks more advanced options like video conferencing.
It empowers small teams to operate professionally without giving out personal information. The price plans are also small-scale friendly. You are not charged for the number of users in the top 2 plans. You can add as many employees as you want; you only have to pay an additional fee of $10 if you want another number.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Provides call forwarding to ensure calls are directed to the right person.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Offers instant response capabilities for important calls.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Supports simultaneous call handling to manage multiple calls at once.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Enables incoming call control for better call management and routing.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Has mobile and desktop apps for convenient access from any device.
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Pricing plans allow unlimited users for no extra cost
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Has a professional contact option to avoid sharing private numbers or details
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Allows transcription of voicemail
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
It has no third-party app integrations
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Lacks advanced features like video conferencing
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Plenty of service upselling
Grasshopper Pricing
Grasshopper has 3 pricing plans.
| Plan | Pricing | Offerings |
|---|---|---|
| True Solo | $14/month | 24/7 Support, Unlimited Business Texting, Call Forwarding |
| Solo Plus | $25/month | Unlimited Users, Call Transfers, Simultaneous Call Handling |
| Small Business | $55/month | Unlimited Users, Unlimited Extensions, Detailed Call Reporting |
-
Video Conferencing
No
-
IVR (Auto-Attendant)
Basic
-
Integrations
15
Google Voice is the cloud telephony system included in the Google productivity tool bundle – Workspace. It’s primarily meant to be used within the Google ecosystem. Hence, there are limited third-party integrations.
Apart from this drawback, it has a feature-rich catalog, reliable service, and unlimited texting and calling. This cloud phone system service is available to all organizations, regardless of scale.
Google Voice’s features can be accessed by a mobile app or desktop application. The auto attendant connects the calls to the concerned department or person. You can create ring groups so that multiple people have the option to receive a call ringing on the same number. If not, the call can be forwarded to up to 6 linked numbers. Even if you miss the call, you will get a notification. Learn how you can get a Google Voice number today.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Provides unlimited text messaging in the US.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Offers voicemail transcription for easy access to voice messages.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Includes SLA to ensure reliable service and performance standards.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Generates usage and activity reporting for detailed insights and monitoring.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Enables ad-hoc user call recording for on-demand recording needs.
- <img alt="Key feature" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/feature.svg" decoding="async" src="data:image/svg xml,”>
Has eDiscovery for calls, voicemails, and text messaging records to support legal and compliance requirements.
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Provides reliable call-forwarding
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Has an easily navigable interface
- <img alt="Advantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/pros.svg" decoding="async" src="data:image/svg xml,”>
Multiple team members can answer incoming calls from the same number
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
No toll-free numbers
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
No free trial for any of the plans
- <img alt="Disadvantage" data-src="https://geekflare.com/wp-content/themes/gf/src/CustomTheme/Theme/Assets/Icons/cons.svg" decoding="async" src="data:image/svg xml,”>
Has advanced reporting only for the premier plan
Google Voice Pricing
Google Voice offers 3 pricing plans.
| Plan | Pricing | Offerings |
|---|---|---|
| Starter | $10/user/month | Voicemail Transcription, Web Application, Android & IOS Apps |
| Standard | $20/user/month | Multi Level Auto Attendant, Ring Groups, Desk Phone and ATA Support |
| Premier | $30/user/month | Advanced Reporting, Automatic Call recording, Unlimited International Locations |
Best Cloud Phone Systems Comparison
The best cloud phone systems on this list are compared in the table below, based on minimum pricing, calling features, texting features, and call routing.
|
Freshcaller |
4.0 /5 |
$15 |
Domestic, International |
SMS |
Time-based |
|
|
Nextiva |
4.5 /5 |
$20 |
Domestic, International |
SMS, MMS |
Skill-based, Time-based |
|
|
JustCall |
4.2 /5 |
$19 |
Domestic, International |
SMS, MMS |
Time-based, Skill-based |
|
|
Aircall |
4.5 /5 |
$30 |
Domestic, International |
SMS, MMS |
Skill-based, Time-based |
|
|
RingCentral |
4.8 /5 |
$20 |
Domestic, International |
SMS, MMS |
Skill-based, Time-based |
|
|
Vonage |
4.0 /5 |
Custom |
Domestic, International |
SMS |
Time-based |
|
|
CloudTalk |
4.5 /5 |
$25 |
Domestic, International |
SMS, MMS |
Skill-based, Time-based |
|
|
8×8 |
4.5 /5 |
Custom |
Domestic, International |
SMS, MMS |
Skill-based, Time-based |
|
|
RingOver |
4.8 /5 |
$21 |
Domestic, International |
SMS, MMS |
Time-based |
|
|
Zoom |
4.5 /5 |
$10 |
Domestic, International |
SMS, MMS |
Time-based |
|
|
Grasshopper |
4.2 /5 |
$14 |
Domestic |
SMS |
Time-based |
|
|
Google Voice |
4.0 /5 |
$10 |
Domestic, International |
SMS |
Time-based |
Features of a Cloud Phone System
There are 6 main features of a cloud phone system:
- Off-Site Hosting: Your phone system is run and maintained by your provider, which means the data centers are off-site. This alleviates the need for regular hardware maintenance.
- IP Phones: Cloud-based phone systems run entirely over Ethernet. This means your organization can use VoIP phones and/or mobile phones from anywhere with an Internet connection.
- Simple Management: Cloud-based phone solutions integrate all essential features within an online dashboard. You can route, allocate permissions, and manage phone configurations from your browser directly.
- Flexibility: Whether you’re on a business trip or out of the office, cloud phone service ensures that your clients and team can reach you when required.
- No Additional Costs: Most cloud based phone solutions are solely built on a plan-based model. Users pay based on their requirements, instead of paying extra for features they don’t need.
- Integrations: You can integrate your cloud phone platform with customer relationship management tools, such as Salesforce, Zendesk, Slack, and Freshdesk.
Cloud Phone System Use Cases
There 6 main use cases of cloud phone system:
- Healthcare: Schedule appointments, get automated reminders, and take online consultations.
- Manufacturing: Coordinate better with different departments and avoid losses due to communication gaps.
- Education: Improve administration with attendance tracking, SMS alerts, and announcements.
- Retail: Offer customer support, run market analysis, and resolve issues.
- E-commerce: Take inquiries, confirm orders, send delivery updates, and run service hotlines.
- Hospitality: Concierge services and confirmations.
Almost all industries, MNCs or local, benefit from a cloud phone system. While multinational companies can benefit from uninterrupted streamlined communication among different offices, local businesses can establish a stronger presence, and both can improve customer experience.
Cloud phone systems are especially suitable for sales and marketing, managing remote workers, customer service, and in-house communication.
Is Cloud Phone Secure?
Yes. A cloud phone system is more secure than traditional communication channels. Since the data is encrypted when stored on the cloud following stringent quality measures, no unauthorized personnel can access your information.
VoIP vs Cloud Phone System: Differences
Both VoIP and cloud phone systems have the same function when it comes to utilizing the Internet for communication, but their mode of operation is different.
VoIP is the initial technology that makes telephonic communication possible over the Internet. Analog voice signals are converted into packets that travel over IP (Internet Protocol) and are reconstructed into voice signals at their destination. VoIP requires a server known as PBX (Private Branch Exchange).
In a cloud phone system, the voice is transmitted through VoIP technology, but the management and storage are handled on the cloud. It eliminates the need for a physical infrastructure (like PBX) since the system is hosted remotely by a third party. The whole setup is located off-premises in data centers.
FAQs
What is a cloud-based phone system?
A cloud-based phone system uses the internet to transmit calls instead of analog phone lines. It shifts the traditional PBX server system over the cloud hosted by a third-party service provider.
What is the best cloud phone system for small businesses?
As a small business owner, you can choose from several reliable phone system providers including Aircall, RingCentral, Google Voice, and Grasshopper. Consider factors like desired features, security measures, and your budget before you select a service for your business.
How much does a cloud phone system cost?
The cost of every service provider differs depending on the features offered in the plan. The basic plans start as low as $10/month and can go over $80/month.
